Returns Policy

At Just Scales Au we value our customers, and we want your shopping experience to be an enjoyable one. If you are not entirely happy with your purchase we offer a 60 day return/exchange policy on all items purchase either in store or on line.

Return Exchange Policy

• Items can be returned within 60 days of purchase if they have not been used and are in their original undamaged packaging including tags, (clothing) and instruction manuals.
• On line buyers must make contact via email (contact us page) to obtain a return authority before returning an item for refund or exchange
• On line buyers are responsible for return/exchange postage costs back to the store. We will be responsible for the return costs to you.
• Return/Exchange items must have with them the following information
• Buyers Name
• Contact Details
• Receipt of purchase showing purchase date
• Copy of Return Authority
• Reason for Return
• Must state if it is an exchange or return
• Once an item has been received by us, the return process will begin.
• All refunds will be processed as a reversal of transaction, meaning if you paid via paypal, the refund will be returned by the same method etc.
• Items returned for exchange shall be processed as a new transaction and provided with a new receipt.